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As a company that relies on technology to operate, it`s essential to have a reliable and secure hosting provider. Rackspace is a company that offers managed cloud hosting services to businesses of all sizes. When you decide to work with Rackspace, you`ll need to sign a Master Services Agreement (MSA) to formalize the relationship.

What is a Master Services Agreement?

A Master Services Agreement is a contract between two parties that establishes the terms and conditions of their business relationship. In the case of Rackspace, the MSA outlines the legal obligations and responsibilities of both the customer and Rackspace. The MSA defines the scope of services that Rackspace will provide, such as server management, security, and data backups, and also specifies the customer`s responsibilities.

The MSA is a legally binding agreement that protects both parties in case of any disputes. It outlines the terms and conditions relating to payment, service delivery, and any warranties or guarantees. It also includes a limitation of liability clause that protects both parties from any damages or losses that may occur during the term of the agreement.

Key Elements of Rackspace`s Master Services Agreement

Rackspace`s MSA is a comprehensive document that covers all aspects of the customer`s hosting requirements. Some of the key elements that you should be aware of include:

Service Level Agreement (SLA)

The SLA defines the minimum level of service that Rackspace will provide. It includes the uptime guarantee for the server, response time for support requests, and the resolution time for any issues.

Fees and Payments

The MSA specifies the fees that Rackspace will charge for its services and how these fees will be invoiced and paid. It also outlines the consequences of late payments or non-payment.

Data Protection and Security

Rackspace takes data protection and security very seriously. The MSA includes provisions relating to data privacy, security standards, and data backups.

Intellectual Property

The MSA clarifies the ownership of intellectual property rights in any work performed by Rackspace, such as custom software development or web design.


The MSA outlines the process for termination of the agreement, including notice periods and any penalties for early termination.


Signing a Master Services Agreement with Rackspace is an essential step in establishing a business relationship with a reliable and secure hosting provider. The MSA outlines the legal obligations and responsibilities of both parties and protects both from any disputes that may arise. As a customer, it`s important to read and understand the MSA, including the SLA, fees and payments, data protection and security, intellectual property, and termination clauses.